Service User Involvement

Service user involvement is highly important to Active Pathways and underpins every decision we make to improve our services. We believe that service users should not be passive recipients in their care delivery, but active and equal partners.

Service user forum

Involvement is at the heart of our therapeutic strategy and we are actively looking for new and innovative ways to involve service users as joint partners in the development of our service. This includes:

  • Involvement in organisational planning and decision making
  • Monthly open forums which provide an opportunity for open and transparent dialogue about the service and actively seeks feedback, opinion and ideas from the service user population. Minutes are produced and displayed on the unit. The forum has been influential in changing practice and giving service users a voice with which to influence their care;
  • Representation at senior management team meetings
  • We will ensure that service users actively participate and take responsibility in their recovery process.
  • Encouraging and embracing service users’ ideas in service initiative and developments
  • Providing joint training programmes with staff and service users
  • Co-production groups are facilitated between managers and service users
  • Service user involvement in the recruitment and selection of staff,
  • Reviewing our processes so that service users are involved in governance, policy and practice
  • Supporting people to gain knowledge, skills, confidence and leadership through a variety of training programmes

Through involvement, we aim to increase opportunities by involving service users in how we run, change and influence the development of our services. We are committed to ensuring that all people who are supported by Active Pathways are listened to and responded to, so that they receive high quality, personalised care. In doing this we will:

  1. Promote and create opportunities for a fulfilling life and recovery.
  1. Tackle the stigma and discrimination that surrounds mental health so that people are included in society and involved in new opportunities.

Your Pathway: A Better Future

T: 0203 507 1200