Quality of Our Service

Delivering a quality service is part of our organisational value set. Quality care can only be achieved by focusing on the entire functioning of the organisation. We recognise that there is no room for complacency when it comes to quality and that we must continuously improve upon what is considered an acceptable standard.

Active Pathways support the findings of Lord Darzi in the NHS Next Stage Review Leading Local Change who advocated that quality comprised three main elements: Effectiveness of the treatment and care provided to patientsmeasured by both clinical outcomes and patient‐related outcomes; the safety of treatment and care provided to patients; the experience patients have of the treatment and care they receive.

We expect all of our employees to deliver the highest standards of treatment, care, and intervention. This is supported by a culture of being open and transparent, and delivering evidenced-based practice for continuous learning and improvement. We aspire to be viewed as a centre of excellence for good practice by other health and social care organisations, and set a benchmark for safety, quality, compliance and governance.

We support our managers to embed the 11 behaviours of quality management as set out by the Institute of Healthcare Management (IHM) www.ihm.org.uk :

  • Engage in contextual leaderships
  • Engage in political and stakeholder environment
  • Deliver outputs
  • Put safety first and manages risk
  • Use resources effectively and efficiently
  • Engage in communication and relationship management
  • Engage in improvement and innovation
  • Integrate equalities and diversities into practice
  • Engage in reflection
  • Engage in governance

We will ensure that our services are comprehensively regulated and monitored through a process of internal and external audit, action planning and exceeding mandatory statutory compliance standards. We will measure our success by providing objective, quantitative and auditable data that measures outcomes.

We aspire to being open, learning from any incidents which may occur, offering speedy resolution and effectively managing all risk. We do this via our incident reporting process, complaints process, risk register and risk assessment process.

Our approach to governance brings together corporate responsibility, clinical excellence, information security, health and safety and risk management. At all times, we are working towards increasing efficiency, effectiveness and the overall quality of our services.

Your Pathway: A Better Future

T: 0203 507 1200
E: enquiries@active-pathways.com